Frequently Asked Questions

Signal coverage depends on your cell phone operator.

The Terms and Conditions apply to all visitors and users of the Trawell platform, including content on digital and physical platforms.

We recommend bringing; sunscreen, mineral water, repellent, hat and sunglasses.

Trawell promotes equal opportunity and inclusion, guaranteeing equal access to all our services without discrimination based on race, gender, sexual orientation, disability, among other characteristics protected by law.

Payment installments are established according to the tour or tourist package chosen and the scheduled date. It is necessary to pay 100% of the total cost before starting the service.

Between the months of January and March the weather is very good. For example, 27°C is the maximum temperature in March and 12 days of rain are expected in March.

At 4:00 pm. so you can fully enjoy the sunset in the desert.

The waiting time at the departure point will not exceed the established times. It is the passenger’s responsibility to arrive on time. No additional stops will be made to board late arriving passengers.

The tourist will be responsible for assuming the total cost of the repair or replacement of the damaged property. Trawell reserves the right to take any necessary legal action to obtain appropriate compensation.

The payment methods available are: Visa, Mastercard, American Express, Diners Club, Yape, Plin, Interbank and BCP.

Office Hours: 08:00 a.m. to 01:00 p.m. (from Monday to Saturday).
Virtual Attention: 08:00 a.m. to 08:00 p.m. (Monday to Sunday).

This activity requires a minimum of 2 participants. If this number is not reached, we will contact you to offer you different alternatives.

Going on the route from Ica to Paracas has a distance of 72 km. and an approximate duration of 1 hour on a road trip.

The distance from Ica to Lima is 311 km. and an approximate travel time of 4 to 5 hours.

All reservations are conditional on the availability of places. 50% of the total price must be paid at the time of booking, and the reservation must be made at least 7 days before the scheduled date.

You can write to us at +51 953 810 174 or send us an email to reserva@trawell.pe

info@trawell.pe

Reservations can be made through the website or through WhatsApp.

Yes, the company reserves the right to make changes to the order of excursions or trips due to weather conditions, natural disasters or other external reasons.

Yes, at Trawell we offer completely personalized experiences.

We do not sell tourist packages to minors (<18). A travel permit signed by a guardian is required, attaching a copy of the ID of the guardian and the minor.

Cancellations made more than 7 days in advance will receive a full refund. There are no refunds for cancellations less than 7 days in advance. Changes to the reservation are allowed more than 36 hours in advance, applying an administration fee of 50% of the total reservation cost.

No, pets are not allowed during the tour except for the activities to be carried out at Hacienda La Caravedo.

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